contact support
Running into an issue or have a question about Cleopatra's Lucky Spin? Contact WESEM and we'll get back to you promptly.
📧 resolveteam@shfapp.com — Our primary support channel. Response time: 1–2 business days.
When reaching out, it helps to include the user device model, OS version, and a clear description of the issue. Screenshots are welcome!
Legal/Privacy Contact: resolveteam@shfapp.com — for data requests, privacy questions, or legal notices
WESEM is committed to responding to every inquiry. Thank you for playing Cleopatra's Lucky Spin!
We value every player's experience. Thank you for trusting Cleopatra's Lucky Spin.
Pharaoh's Luck Support Map
For Cleopatra's Lucky Spin, describe the pharaoh, treasure, spin, ad, or reward-message screen connected with your question. Short reports with concrete screen details are easier to route than broad descriptions such as "it does not work."
Before contacting us, collect what you can:
- the screen or message you saw;
- what you tapped immediately before the issue;
- whether the question involves ads, virtual rewards, loading, audio/visual display, or policy;
- device model, system version, app version, and approximate time.
Support can review app behavior and policy questions. Billing, refund, or store-account actions may require the tools provided by Google Play.
Pharaoh Support Checklist
For this product, useful support reports usually name the treasure, spin, pharaoh, ad, reward-message, or loading screen involved. Include what you expected to happen and what happened instead.
Support can help route app behavior and policy questions. Refunds, purchase history, parental controls, or account restrictions may require Google Play.
Purchase Help
WESEM's billing FAQ covers the most frequent payment questions from Cleopatra's Lucky Spin players.
Q: My purchase didn't arrive.
A: Try restarting this pharaoh-themed app. If not resolved within 24 hours, email the support address listed above with your receipt from Apple or Google.
Q: Can I get a refund?
A: Refunds are handled by Apple (App Store) or Google (Google Play):
- iOS: reportaproblem.apple.com
- Android: Google Play → Order History → Request a refund
Q: How do I cancel my subscription?
A:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play → Account → Subscriptions
Cancellations take effect at the end of the current billing period.
Q: Do prices include tax?
A: Prices shown in the store may be before applicable taxes, which Apple or Google will add at checkout based on your location.
Our team is at the support address listed above for payment support.
How Refunds Work
Our refund policy reflects how mobile app purchases work. Here's what you need to know.
Platform-Processed Refunds: Since Apple and Google handle all payments, they also manage refunds. To request one:
- iOS users: reportaproblem.apple.com
- Android users: Google Play purchase history
- Accidental or unauthorized purchases
- Failed delivery due to a technical issue
- Platform-defined refund windows: Apple allows up to 90 days; Google typically 48 hours
If your refund request was denied by Apple or Google, let us know at the support address listed above. We review edge cases and will try to find a fair resolution.
Your Consumer Rights: Nothing in this policy limits statutory consumer rights available to you under applicable law in your jurisdiction.
Our team is at the support address listed above for purchase support.